Taxes: Do you know your penalties against the Canada Revenue Agency?

Taxes: Do you know your penalties against the Canada Revenue Agency?

Tax season can cause stress and frustration for many Canadians, some of whom may not be receiving optimal service from the Canada Revenue Agency (CRA). Faced with this behemoth of financial bureaucracy, did you know that there is a taxpayer ombudsman who is responsible for receiving your complaints and promoting improvements to the agency’s services?

François Boileau discussed his role in nine questions at the microphone of Daniel Thibeault, host of the show Corridors of power.

1. What is the Taxpayer Ombudsman?

This is the person responsible for receiving complaints from the public, i.e. someone impartial who will analyze the vagaries of the administration. There are legislative ombudsmen, others by ministerial decree – like me – and others who are institutional ombudsmen, such as in hospitals or universities.

I care about taxpayers, not just the people who pay their taxes, but all Canadian citizens who deal with the Canada Revenue Agency. So they can also be people who receive benefits from the agency, such as people who receive Canada Child Benefit, GST refunds or any other benefits.

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